Contents · 6 sections
Delete an app account
Choose your app for step-by-step instructions.
This page explains how you can ask BUILDSPHERE TECHNOLOGIES COMPANY LIMITED ("we") to delete your data that we received through our website and the Facebook Messenger / Instagram / Facebook Page / TikTok / LINE channels connected to our system.
To delete an account in one of our apps (LEAD IN, TIME Stamp, DirectBuilder ProNetwork, DirectBuilder Inspect or Sales Kit), choose the app from the list above. Each app has its own account deletion page.
You have the right to request deletion of your data at any time, free of charge.
The Thai version is the governing version. This English version is provided for convenience.
1 Data we may collect through Facebook, Instagram and TikTok
If you are a customer who contacts us via Messenger, Instagram or comments on a page:
The name and profile picture you set on Facebook / Instagram
The page-scoped / Instagram-scoped user ID assigned by Meta
Messages, attachments and comments you send to the page
Information you give us, such as phone number, project of interest and visit appointments
If you send a direct message to a TikTok Business account connected to our system:
The name, username and profile picture you set on TikTok
The user ID assigned by TikTok, and the messages or attachments you send to the business account
If you are an administrator who connects a Facebook Page / Instagram / TikTok Business account to our system:
Your Facebook app-scoped user ID and name
The list of pages or business accounts, their IDs, and the access tokens you authorize
Full details on how data is used are in our Privacy Policy: https://www.buildsphere.co.th/website-privacy-policy?lang=en
2 How to request deletion
Choose any of the following:
2.1 Email info@buildsphere.co.th with the subject "Personal Data Deletion Request", including: your display name on Facebook / Instagram / TikTok, your username or profile link, the page you contacted, and the data you want deleted (all or part).
2.2 Send a message to our page or account on Messenger, Instagram or TikTok saying "Delete my data". Our staff will contact you to verify your identity and process the request.
2.3 If you have an account in one of our apps: you can delete it in the app. See each app’s steps in the list at the top of this page, for example LEAD IN at https://www.buildsphere.co.th/data-deletion/leadin?lang=en
For your security, we may ask you to verify your identity before proceeding, for example by replying from the same Facebook / Instagram / TikTok account that contacted us.
3 Revoking access you previously granted to our app
You can revoke access yourself at any time without waiting for us:
Facebook: Settings & privacy → Settings → Security and login → Apps and websites / Business Integrations → select our app → Remove
Instagram: Settings → Apps and Websites → select our app → Remove
TikTok (for business account owners): disconnect the account from the channel settings page of our service, or from the app authorization settings in your TikTok for Business account
Revoking access stops us from receiving new data from Meta or TikTok, but data we already received remains in our system until you request deletion under section 2.
4 Processing time
We will confirm receipt of your request within 7 days and complete deletion within 30 days after your identity is verified. We will notify you of the result through the channel you used to contact us.
5 Data we may need to retain
We may retain some data to the extent necessary where required by law or for legitimate reasons, such as:
Data that must be kept under accounting, tax or sales contract laws for transactions you have made
Data needed to prevent fraud or for legal proceedings
We will tell you which data must be retained and why. Such data will not be used for other purposes.
6 Contact
BUILDSPHERE TECHNOLOGIES COMPANY LIMITED
425 Moo 10, Bang Phra Subdistrict, Si Racha District, Chonburi 20110, Thailand
Email: info@buildsphere.co.th
Phone: +66 61-140-8038
Questions about this policy?
Contact us and we will reply as soon as possible.
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